Revenue Cycle Patient Access Representative I

Saint Francis Health System

3d•Onsite

About The Position

The Revenue Cycle Patient Access Representative I supports Saint Francis Health System by registering patients before scheduled procedures and admissions, as well as for direct admissions, using a workstation or bedside Workstation on Wheels (WOW). The representative obtains and provides accurate legal and compliance forms, delivers excellent customer service, and serves as the primary liaison between patients and the facility while keeping patients informed. The role explains patient financial liability, directs patients to financial programs or collects payments when appropriate, and escalates financial concerns to the appropriate department. The position registers patients for scheduled and unscheduled inpatient and outpatient services, verifies demographic and insurance information, and ensures registration data is accurate and complete before billing. It also produces registration paperwork, follows registration-system and location procedures, coordinates with clinical and service departments, assists patients and visitors with wayfinding, and works assigned queues between registrations. The schedule is Wednesday through Saturday, 8:00 p.m. to 6:30 a.m., at the Yale Campus in Tulsa, Oklahoma.

Requirements

High school diploma or GED.
Advanced knowledge of Microsoft 365 and other applicable software.
Knowledge of general office equipment.
Excellent written and verbal communication skills, with the ability to present information clearly and concisely.
Effective interpersonal and customer service skills.
Strong financial, analytical, and decision-making skills.
Excellent organizational skills and the ability to prioritize work and attend to detail.
Ability to work effectively in a team and hospital environment.
Ability to work in a fast-paced environment and handle the public while managing competing priorities.

Nice To Haves

At least 2 years of customer service experience or 1 year of related experience in the health insurance field.
Experience in hospital precertification and benefit/eligibility verification.

Responsibilities

Register patients for scheduled and unscheduled services, including inpatient and outpatient procedures, in applicable hospital-based areas.
Collect or verify demographic and insurance information and ensure accurate representation of information on patient accounts.
Verify insurance coverage and complete required documentation in the registration system according to departmental standards and location procedures.
Obtain and provide accurate legal and compliance forms as needed.
Produce registration paperwork for distribution to appropriate departments and maintain knowledge of registration-system operations, workflows, policies, and procedures.
Ensure patient registration data is accurate and complete before billing.
Provide excellent customer service, act as the primary liaison between patients and the facility, and keep patients informed.
Communicate and collaborate with clinical and service departments to support patient care, satisfaction, and smooth transitions through the facility.
Explain patient financial liability, direct patients to financial programs or collect payment when appropriate, and escalate financial concerns as needed.
Assist patients, families, and visitors with wayfinding and collaborate with volunteers to meet their needs.
Manage assigned workqueues between patient registrations, including reviewing and updating patient information, handling follow-up actions, and resolving queue items promptly.