Revenue Cycle Patient Access Representative I

Saint Francis Health System•Muskogee, OK

4d•Onsite

About The Position

The Revenue Cycle Patient Access Representative I supports Saint Francis Health System by completing registrations for patients before scheduled procedures and admissions, as well as direct admissions, using a workstation or bedside Workstation on Wheels (WOW). The representative obtains and provides accurate legal and compliance forms, offers excellent customer service, and serves as the primary liaison between patients and the facility while keeping patients informed. The role explains patient financial liability and, when appropriate, directs patients to financial programs or collects payment in alignment with their needs. Financial concerns are escalated to the appropriate department. This role registers patients for scheduled and unscheduled inpatient and outpatient services across applicable hospital-based areas. It verifies demographic and insurance information and coverage, completes required registration documentation, produces paperwork for other departments, and ensures registration data is accurate and complete before billing. The representative collaborates with clinical and service departments, assists patients and visitors with wayfinding, and manages assigned workqueues between registrations. The position is ECB status, requiring a minimum number of worked hours per month as needed by the department, with limited benefit offerings. Variable days and hours; days, evenings, nights, and weekends are required.

Requirements

High school diploma or GED.
Advanced knowledge of Microsoft 365 and other applicable software.
Knowledge of general office equipment.
Excellent written and verbal communication skills, with the ability to present information clearly and concisely.
Effective interpersonal and customer service skills.
Strong financial, analytical, and decision-making skills.
Excellent organizational skills.
Ability to work effectively in a team and hospital environment.
Ability to organize and prioritize work and maintain attention to detail.
Ability to work in a fast-paced environment and handle the public while managing competing priorities.

Nice To Haves

At least 2 years of customer service experience or 1 year of related experience in the health insurance field.
Experience in hospital precertification and benefit and eligibility verification.

Responsibilities

Register patients for scheduled and unscheduled inpatient and outpatient services in applicable hospital-based areas.
Collect or verify demographic and insurance information, verify coverage, and ensure patient account information is accurately represented.
Complete required documentation in the registration system according to departmental standards and location procedures.
Obtain and provide accurate legal and compliance forms as needed.
Produce registration paperwork for distribution to appropriate departments and maintain current knowledge of registration systems, workflows, policies, and procedures.
Ensure patient registration data is accurate and complete before billing.
Provide excellent customer service, serve as the primary liaison between patients and the facility, and keep patients informed.
Communicate and collaborate with clinical and service departments to support patient care, satisfaction, and smooth transitions through the facility.
Explain patient financial liability and, when appropriate, direct patients to financial programs or collect payment in alignment with patient needs.
Escalate patient financial concerns to the appropriate department.
Assist patients, families, and visitors with wayfinding and collaborate with volunteers to address their needs.
Manage assigned workqueues between patient registrations, including reviewing and updating patient information, completing follow-up actions, and resolving workqueue items in a timely manner.