Revenue Cycle Patient Access Representative I

Saint Francis Health System•Indianapolis, IN

1d•Onsite

About The Position

The Revenue Cycle Patient Access Representative I supports Saint Francis Health System by registering patients before scheduled procedures and admissions, as well as handling direct admissions using a workstation or bedside Workstation on Wheels (WOW). The representative obtains and provides accurate legal and compliance forms, delivers excellent customer service, and serves as the primary liaison between patients and the facility while keeping patients informed. The role explains patient financial liability, refers patients to financial programs or collects payment when appropriate, and escalates financial concerns to the appropriate department. This is an ECB position with variable shifts and a minimum of 24 worked hours per week, as needed by the department. It includes a call schedule and holidays, including 24 hours of call per month and at least one holiday per year. The position is associated with Yale, South, Glenpool, and BA Imaging; the posting lists Admitting - Yale Campus in Tulsa, Oklahoma.

Requirements

High school diploma or GED.
Advanced knowledge of Microsoft 365 and other applicable software.
Knowledge of general office equipment.
Excellent written and verbal communication skills, presenting information clearly and concisely.
Effective interpersonal and customer service skills.
Strong financial, analytical, and decision-making skills.
Excellent organizational skills.
Ability to work effectively in a team and hospital environment.
Ability to organize and prioritize work and maintain attention to detail.
Ability to work in a fast-paced environment and handle the public while managing competing priorities.

Nice To Haves

At least 2 years of customer service experience or 1 year of related experience in the health insurance field.
Experience in hospital precertification and benefit and eligibility verification.

Responsibilities

Register patients for scheduled and unscheduled inpatient and outpatient services in applicable hospital-based areas.
Collect or verify patient demographic and insurance information, emphasizing accuracy.
Verify insurance coverage and ensure patient account information is accurately represented.
Complete required registration-system documentation according to departmental standards and primary-location procedures.
Obtain and provide accurate legal and compliance forms as needed.
Produce registration paperwork for distribution to appropriate departments and maintain knowledge of registration systems, workflows, policies, and procedures.
Ensure patient registration data is accurate and complete before billing.
Provide excellent customer service, act as the primary liaison between patients and the facility, and keep patients informed.
Communicate and collaborate with clinical and service departments to support patient care, satisfaction, and smooth transitions throughout the facility.
Explain patient financial liability and, when appropriate, refer patients to financial programs or collect payment in alignment with patient needs.
Escalate patient financial concerns to the appropriate department.
Assist patients, families, and visitors with wayfinding and collaborate with volunteers to meet their needs.
Manage assigned workqueues during downtime between registrations, including reviewing and updating patient information, completing follow-up actions, and resolving workqueue items promptly.