Revenue Cycle Patient Representative
About The Position
This position manages patient registrations in Acute Revenue Cycle Patient Access Departments. As the first point of contact for most Centra patients, the representative provides customer and financial services, including pre-registration, registration, upfront collections and payment plans, medical necessity checking, and financial counseling. The representative refers patients to appropriate sources for follow-up as needed. The role also supports courteous service and effective communication with patients, families, teammates, and other department staff. It may involve covering other shifts and departments within Acute Revenue Cycle Departments and assisting with training new hires.
Requirements
- High school diploma or equivalent.
- Proficiency with Microsoft Office products.
- Proficient typing and spelling.
- Proficient computer skills, including multitasking with data entry while using multiple computer applications.
- Ability to provide a high level of customer service.
- Attention to detail and critical-thinking skills.
- Proficient written and verbal communication skills.
Responsibilities
- Register patients for hospital services, conduct registration interviews, and accurately collect patient information and demographics.
- Verify and review insurance plans and coordinate benefits on behalf of patients.
- Collect and post point-of-service payments, provide receipts, and balance transactions per shift.
- Obtain completed authorizations and admission notifications for patients.
- Assist with financial clearance by communicating financial responsibility through estimates, establishing payment plans, and referring patients to financial counselors.
- Respond appropriately to phone calls, emails, and other communications.
- Promote a positive working environment and maintain open, positive communication.
- Comply with applicable governmental healthcare and billing regulations, HIPAA, TJC standards, CMS, EMTALA, and Centra and Acute Revenue Cycle department policies and procedures.
- Provide courteous service to stakeholders by resolving problems, responding to inquiries, and following up to strengthen customer relationships.
- Cover other shifts and departments as needed within Acute Revenue Cycle Departments.
- Assist in training new hires as needed.
- Perform other duties as assigned or requested; job specifications may be modified or updated.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
