Patient Revenue Cycle Coordinator

The Ohio State University

1d • Remote

About The Position

The Revenue Cycle for The Ohio State University Wexner Medical Center provides customer service while processing patient demographic and insurance information efficiently and accurately. Its areas include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service, and cash collection. The primary responsibility of Revenue Cycle staff is to ensure collection of net revenue for services rendered.

The Patient Financial Services Rep is responsible for patient billing and collection processing in compliance with departmental policies and procedures. Department roles may include payment posting, cash reconciliation, refund and credit processing, insurance follow-up, call-center customer service, self-pay collections, or claim submission.

Requirements

• High school diploma or GED.
• At least 1 year of relevant experience.
• At least 6 months of experience in customer service or a healthcare environment.
• PC knowledge.
• Interpersonal, verbal, and written communication skills.

Nice To Haves

• At least 6 months of experience using PCs, websites, and Microsoft Office products, particularly Word and Excel.
• Ability to handle difficult customers in stressful situations.
• Ability to resolve conflicts independently and as part of a team, and escalate issues to upper management when appropriate.
• Ability to work independently and collaboratively with others.
• Ability to identify opportunities for new work.
• Self-motivated, dependable, detail-oriented, and highly organized.

Responsibilities

• Process patient billing and collections in compliance with departmental policies and procedures.
• Perform department functions that may include payment posting, cash reconciliation, refund and credit processing, insurance follow-up, call-center customer service, self-pay collections, or claim submission.
• Help ensure collection of net revenue for services rendered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED