Patient Revenue Cycle Lead Coordinator

The Ohio State University•Columbus, OH

2d•$19 - $25•Onsite

About The Position

The Ohio State University College of Dentistry is hiring a Patient Revenue Cycle Lead Coordinator for the General Practice Residency and Graduate Prosthodontics. The position is an integral member of the clinic care-provider team and supports patient-facing reception and revenue-cycle operations. Duties include scheduling patients, answering incoming calls, checking patients in, tracking residents’ schedules, providing backup coverage, verifying forms and insurance coverage, collecting payments, and coordinating and sharing information with the patient care team. The coordinator also assists the Manager of Revenue Cycle Services with scheduling templates and monitoring the team’s revenue-cycle responsibilities. The role monitors resident appointment submissions to support correct scheduling for procedure-fee collection and collaborates with Clinic Directors on immediate scheduling needs. Working with the Clinic Manager, the coordinator provides oversight of the General Practice Residency and Graduate Prosthodontics teams, helps train new clinic staff, and provides current staff with updated position-related information. Other responsibilities may be assigned as needed. The position is scheduled Monday through Friday, 7:30 a.m. to 4:30 p.m., and may include weekend and evening work. Candidates must successfully complete a criminal background check and drug and alcohol screening. The role requires the ability to push and pull carts containing office supplies, bend, stretch, and twist to pick up supplies, maintain office appearance, and stand and walk for periods while serving and assisting customers.

Requirements

High school diploma or GED.
Four years of experience scheduling patient appointments in a medical or dental setting, or four years of medical/dental billing experience, or a combination of both.
Working knowledge of electronic health record (EHR) software.
Strong attention to detail and developed organizational skills.
Excellent verbal and written communication skills.
High proficiency using Microsoft Office in a business environment.
Ability to complete appropriate correspondence to maintain patient communication.
Self-motivated and capable of making informed decisions independently.
Willingness to develop and create ongoing process improvements.
Ability to work as a team member with a high level of emotional intelligence.
Ability to develop positive working relationships with a diverse population.
Ability to create and analyze patient data with a high level of accuracy.
Successful completion of a criminal background check and drug and alcohol screening.
Ability to push and pull carts containing office supplies; bend, stretch, and twist to pick up supplies; maintain office appearance; and stand and walk for periods while serving and assisting customers.

Nice To Haves

Six years of experience scheduling patient appointments in a medical or dental setting, or four years of medical/dental billing experience, or a combination of both.

Responsibilities

Schedule patient appointments and answer incoming patient calls.
Check patients in and track residents’ schedules.
Provide backup coverage as needed.
Verify forms for accuracy and completeness, verify insurance and coverage, and collect payments.
Coordinate with and disseminate information to the patient care team.
Assist the Manager of Revenue Cycle Services with scheduling templates and monitoring team revenue-cycle responsibilities.
Monitor resident appointment submissions to ensure correct scheduling for procedure-fee collection.
Collaborate with Clinic Directors on immediate scheduling needs.
Work with the Clinic Manager to provide oversight of the General Practice Residency and Graduate Prosthodontics teams.
Assist with training new clinic staff and provide current staff with updated position-related information.
Perform other responsibilities as needed.