Lead, Revenue Cycle

Springfield Clinic•Springfield, MO

About The Position

The Revenue Cycle Lead supports the day-to-day operations of the revenue cycle team by providing oversight, training, and guidance to staff. This working-lead role performs hands-on revenue cycle duties and serves as a liaison between staff and management, helping ensure timely, accurate, and compliant work and efficient workflows across multiple specialties. The role will work on facility coding. The position reports to the Revenue Cycle Manager and works in an office environment. It includes providing daily staff oversight, coordinating workflows, training and mentoring team members, monitoring performance and quality, supporting process improvements, and collaborating with clinical and administrative teams. The Lead is expected to provide excellent customer service and comply with Springfield Clinic policies, training requirements, its Code of Conduct, and Ethics Standards.

Requirements

High school graduate or GED required.
At least two years of experience working with database software and/or Microsoft Excel required.
Facility coding required.
Strong interpersonal and communication skills, including the ability to motivate and supervise staff.
Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
Ability to explore and learn a variety of software programs with minimal assistance.

Nice To Haves

College degree preferred.
Prior experience in a medical billing environment preferred, preferably including claim submission and review of rejected or denied claims.
Two or more years of leadership or supervisory experience preferred.
AAPC CPC or AHIMA CCS-P certification preferred.
Experience working with a variety of computer systems and/or installing or implementing software programs preferred.

Responsibilities

Provide daily oversight to revenue cycle staff and ensure tasks are completed accurately and on time.
Oversee workflow assignments, time management, payroll approval, and other day-to-day leadership duties assigned by the manager.
Serve as a point of contact for questions, escalations, and workflow troubleshooting across one or more revenue cycle areas.
Maintain employee schedules and approve time-off requests.
Gather, analyze, and report information about insurance due balances as requested by management or providers.
Organize and conduct team meetings, training sessions, and regular one-on-ones with team members.
Train and mentor team members on department procedures, software systems, compliance requirements, and best practices.
Monitor daily productivity and quality metrics and report performance trends and concerns to the Revenue Cycle Manager.
Assist with process improvement initiatives, system updates, and implementation of new policies.
Collaborate with clinical and administrative teams to support complete and accurate documentation and charge capture.
Perform quality assurance checks to identify and correct errors.
Maintain up-to-date knowledge affecting the revenue cycle.
Act as a role model by exhibiting a positive, respectful attitude toward others.
Attend and participate in required meetings and committees.
Comply with Springfield Clinic incident reporting policies and procedures and required OSHA and Springfield Clinic training and accomplishments.
Provide excellent customer service and adhere to Springfield Clinic’s Code of Conduct and Ethics Standards.
Perform other job duties as assigned.