Revenue Cycle Management Lead

Tend•Nashville, TN

18h•Hybrid

About The Position

At Tend, we’re building a dental experience that’s human. Behind every great member experience is a team ensuring accuracy, efficiency, and transparency in our financial processes. Our Revenue Cycle Management (RCM) team plays a critical role in delivering on that promise. We’re looking for an RCM Team Lead to oversee daily operations for a specific RCM function. In this role, you’ll manage work distribution, provide real-time coaching, serve as the first point of escalation, and ensure your team has the clarity, tools, and support they need to succeed. You’ll partner closely with the Senior RCM Lead to monitor performance, resolve bottlenecks, and drive continuous improvement—helping the team meet goals while upholding the highest standards of accuracy and compliance.

Requirements

2+ years of experience in revenue cycle management or finance in a dental organization, with deep expertise in at least one core function (e.g., insurance verification, credits, payment posting).
Proficient in Dentrix, with advanced ledger knowledge and ability to resolve complex account scenarios.
Comfortable using Excel and Google Sheets to track performance, analyze data, and present insights to leadership.
Strong organizational, problem-solving, and decision-making skills, with the ability to manage shifting priorities.
Excellent verbal and written communication skills, with the ability to provide clear direction and constructive feedback in real time.

Nice To Haves

Prior experience in a lead, senior analyst, or mentorship role preferred, with proven ability to guide and develop others.

Responsibilities

Lead daily workflow management for your assigned RCM function, ensuring tasks are prioritized, distributed, and completed on time.
Monitor work queues, troubleshoot bottlenecks in real time, and proactively reallocate resources to maintain throughput.
Serve as the first point of escalation for questions, complex issues, or process exceptions—guiding teammates toward solutions.
Partner with the Senior RCM Lead to align staffing coverage with volume needs, address capacity concerns, and analyze quality trends.
Support onboarding and training for new hires in collaboration with the Senior RCM Analysts, ensuring consistent skill development across the team.
Provide constructive, timely feedback to teammates to reinforce accuracy, compliance, and operational best practices.
Identify performance trends, recommend process improvements, and assist with documentation updates or audit-related work.
Foster a collaborative, solutions-oriented team culture aligned with Tend’s mission and RCM department goals.