Patient Revenue Cycle Coordinator

The Ohio State University•Columbus, OH

2d•$17 - $22•Onsite

About The Position

As a member of the Student Health Services Revenue Cycle team, the Patient Revenue Cycle Coordinator supports an ambulatory care facility with more than 20 providers and a variety of ancillary services. The role facilitates insurance registration and patient check-in, explains billing processes, collects and posts payments, verifies insurance information, maintains accurate patient demographics, and coordinates patient billing and reimbursement. It also supports accounts receivable and collections, responds to patient questions about accounts and insurance coverage, and reviews aged accounts to ensure appropriate action has been taken before referral to the Office of the University Bursar for collections.

Requirements

High school diploma or GED.
At least 1 year of relevant experience.

Nice To Haves

Bachelor’s degree in Accounting, Business Administration, Health Information Management, or a related field, or an equivalent combination of education and/or experience.
2–4 years of relevant experience.
Excellent written and verbal communication skills and customer service experience.
Knowledge of insurance terminology, insurance claims, and accounting or business practices.
Proficiency in Microsoft Excel, Word, RealMed, or other electronic claims processing software.
Significant experience processing third-party insurance claims in a clinic or ambulatory care facility.
Familiarity with electronic health record systems and practice management systems.
Knowledge of ICD diagnostic coding, CPT codes, and benefit determination or prior authorization.
Experience with computerized accounting systems.

Responsibilities

Facilitate insurance registration and the patient check-in process.
Explain billing processes to patients.
Collect co-payments and charges for services rendered; post collected payments and facilitate the deposit of funds.
Verify active insurance information on file.
Proactively monitor daily appointments to ensure patients can use kiosks when appropriate.
Ensure patient demographic information is accurate, complete, and up to date.
Facilitate completion of necessary patient forms and distribute them to appropriate departments.
Coordinate patient billing and reimbursement.
Manage reimbursement-related functions, including accounts receivable, collections, and posting and allocating payments.
Communicate with patients and assist with questions regarding account information and insurance coverage.
Review aged patient accounts to ensure appropriate account and reimbursement actions have been taken before submission to the Office of the University Bursar for collections.