Patient Services Representative II, Revenue Cycle

Sutter Health•Santa Barbara, CA

About The Position

The Patient Services Representative II serves as the first point of contact for patients entering an outpatient medical facility. The role greets and checks in patients, verifies information, schedules appointments, updates the Electronic Health Record (EHR), facilitates healthcare and insurance intake forms, and collects payments for services. The representative builds patient and staff confidence through competent performance and effective communication, and follows organizational and applicable local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety while supporting optimal patient care. The role may also perform specific departmental tasks and/or orient other staff.

Requirements

High school diploma or equivalent education/experience; equivalent experience may be accepted in lieu of the required degree or diploma.
One year of recent relevant experience.
Basic knowledge of insurance policies and procedures and patient billing.
Ability to interpret data and instructions provided in written, oral, diagram, or schedule form.
Written and verbal communication skills.
Time-management and organizational skills, including the ability to prioritize assignments and meet deadlines within standardized policies and procedures.
General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook).
Ability to work independently and as part of a team, including managing multiple tasks in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to build collaborative relationships with peers and other staff members.

Responsibilities

Greet and check in patients entering the medical facility.
Verify patient information, schedule appointments, and update the Electronic Health Record (EHR).
Facilitate completion of healthcare and insurance forms.
Collect payments for services.
Communicate effectively with patients, their families or support groups, healthcare providers, coworkers, supervisors, and other hospital personnel.
Adhere to organizational and applicable local, state, and federal regulations, codes, policies, and procedures to ensure privacy and safety.
Protect the privacy of each patient's Protected Health Information (PHI).
May perform specific departmental tasks and/or orient other staff.
Prioritize assignments, meet deadlines, and resolve standard problems using established options.