Patient Services Representative II, Revenue Cycle

Sutter Health•Santa Barbara, CA

1d•$26 - $36

About The Position

The Patient Services Representative II serves as the first point of contact for patients entering an outpatient medical facility. The role greets and checks in patients, verifies information, schedules appointments, and updates the electronic health record. It facilitates intake procedures, including completing healthcare and insurance forms and collecting payments for services. The representative builds patient and provider confidence through competent performance and effective communication, and follows organizational and applicable local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety while supporting optimal patient care. The role may also involve specific departmental tasks and orienting other staff. This is a regular, full-time, non-exempt position with a day shift, Monday through Friday, working eight-hour shifts for 40 hours per week. Weekend work is not required. The stated pay range is $25.68 to $35.94 per hour; actual starting pay may vary based on work location and factors such as experience, education, skills, training, and organizational needs. Eligible positions include a comprehensive benefits package.

Requirements

High school diploma or equivalent education/experience; equivalent experience may be accepted in lieu of the required degree or diploma.
One year of recent relevant experience.
Basic knowledge of insurance policies and procedures and patient billing.
Ability to interpret data and instructions provided in written, oral, diagram, or schedule form.
Written and verbal communication skills for communicating with team members, supervisors, patients, and other hospital personnel.
Well-developed time-management and organizational skills, including prioritizing assignments and meeting deadlines within standardized policies and procedures.
General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook).
Ability to work independently and as part of a team, including managing multiple tasks in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to build collaborative relationships with peers and other staff members to meet departmental and corporate objectives.

Responsibilities

Greet and check in patients entering the outpatient medical facility.
Verify patient information, schedule appointments, and update the electronic health record.
Facilitate patient intake, including completion of healthcare and insurance forms.
Collect payments for services.
Communicate effectively with patients, their families or support groups, healthcare providers, and other personnel.
Follow applicable regulations, codes, policies, and procedures to ensure patient privacy and safety.
Perform specific departmental tasks and/or orient other staff, as needed.
Protect the privacy of each patient's Protected Health Information (PHI).