Revenue Cycle Patient Access Representative I

Saint Francis Health System•Glenpool, OK

1d•Onsite

About The Position

The Revenue Cycle Patient Access Representative I supports Saint Francis Health System by registering patients before scheduled procedures and admissions and for direct admissions, using a workstation or bedside Workstation on Wheels (WOW). The representative obtains and provides accurate legal and compliance forms, provides excellent customer service, and serves as the primary liaison between the patient and facility while keeping patients informed. The role explains patient financial liability, refers patients to financial programs or collects payment when appropriate, and escalates financial concerns to the appropriate department. The position registers patients for scheduled and unscheduled inpatient and outpatient services across applicable hospital-based areas. It verifies demographic and insurance details, completes registration documentation, produces required paperwork, and maintains accurate and complete registration data before billing. It also supports patients, families, and visitors with wayfinding, collaborates with clinical and service departments, and processes assigned workqueue items during downtime. The role works directly with patients and customers, including by telephone and face-to-face, and with healthcare professionals and staff. Minor decisions are made independently within established policies and protocols.

Requirements

High school diploma or GED.
Advanced knowledge of Microsoft 365 and other applicable software.
Knowledge of general office equipment.
Excellent written and verbal communication skills.
Effective interpersonal and customer service skills.
Strong financial, analytical, and decision-making skills.
Excellent organizational skills and the ability to prioritize work and attend to detail.
Ability to work effectively in a team and hospital environment.
Ability to work in a fast-paced environment and handle the public while managing competing priorities.

Nice To Haves

At least 2 years of customer service experience or 1 year of related experience in the health insurance field.
Experience in hospital precertification and benefit and eligibility verification.

Responsibilities

Register patients for scheduled and unscheduled inpatient and outpatient services in applicable hospital-based areas.
Collect or verify demographic and insurance information and verify insurance coverage, emphasizing accuracy.
Complete required registration documentation according to departmental standards and location procedures.
Obtain and provide accurate legal and compliance forms as needed.
Produce registration paperwork for distribution to appropriate departments and maintain current knowledge of registration systems, workflows, policies, and procedures.
Ensure patient registration data is accurate and complete before billing.
Provide customer service, act as the primary liaison between patients and the facility, and keep patients informed.
Communicate and collaborate with clinical and service departments to support patient care, satisfaction, and smooth transitions.
Explain patient financial liability, refer patients to financial programs or collect payment when appropriate, and escalate financial concerns as necessary.
Assist patients, families, and visitors with wayfinding and collaborate with volunteers to meet their needs.
Manage assigned workqueues during downtime, including reviewing and updating patient information, completing follow-up actions, and resolving workqueue items promptly.