Supervisor, Patient Access - Revenue Cycle

UPMC•Cranberry Township, PA

1d•Onsite

About The Position

UPMC is hiring a full-time Supervisor to lead Patient Access staff at UPMC Passavant Cranberry Hospital and provide support at Passavant McCandless. The supervisor performs a wide range of duties based on departmental needs, including technical support, staff direction and development, leadership, accountability for key performance indicators, quality improvement, continuing education, and associate supervision. The role ensures that methodologies, policies, and procedures are implemented to support high-quality standards and extraordinary customer service, while demonstrating UPMC’s philosophies and core values. The role oversees 24/7 on-site Arrival staff operations, including weekends and holidays. Although the primary schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m., availability for all shifts and days is required as needed to maintain staffing levels. The supervisor may provide on-call coverage, work vacant shifts, and address call-offs and absences.

Requirements

Bachelor’s degree in healthcare administration, finance, or a related field and one year of healthcare billing, registration, or patient business services experience; or high school diploma or equivalent and three years of such experience; or an equivalent combination of education and experience.
Strong interpersonal and communication skills.
Ability to effectively problem-solve and make independent decisions.
Knowledge of insurance pre-certification/pre-authorization, Managed Care, Medicare/Medicaid, and commercial insurance plans.
Prior working experience with personal computers and various office equipment.
ACT 34 clearance.

Responsibilities

Perform in accordance with system-wide competencies and behaviors.
Perform other duties as assigned.
Oversee 24/7 on-site Arrival staff operations, including weekends and holidays, on-call coverage, vacant shifts, call-offs, and absences.
Complete department schedules and weekly time and attendance, and monitor PTO requests to ensure staffing coverage.
Manage overtime within budgetary requirements.
Participate in new associate meet-and-greets and interviews and work with Talent Acquisition to finalize hiring.
Collaborate with the manager and use other resources regarding personal issues or situations that have a real or potential impact on the department or institution.
Develop and update work-specific procedural and policy documentation.
Follow up on customer complaints and issues, ensuring problem resolution and corrective action for long-term solutions.
Foster an environment that encourages associate growth and development.
Serve as a coach, mentor, team builder, and facilitator.
Provide on-call support to staff for problems or staffing concerns.
Serve as a resource for technical and operational questions and liaise with clinical and non-clinical departments to ensure high data-integrity standards.
Identify problems, define alternatives, and recommend practical, efficient solutions.
Participate in assigned committees, special projects, and work groups as directed by department management.
Represent the department in the manager’s absence and make effective decisions within delegated authority.
Train new associates and provide ongoing education and communication to staff.
Review and ensure 100% compliance with uLearn requirements.
Evaluate staff compliance with departmental competencies and arrange additional training as needed.
Support UPMC core values and guiding principles, follow departmental policies, procedures, and goals, and model dignity and respect using AIDET + Promise.