Patient Access & Pre-Access Supervisor

Ensemble Health Partners • Miami, FL

5d • $47,400 - $59,250 • Onsite

About The Position

Ensemble is seeking a Patient Access & Pre-Access Supervisor to organize and coordinate assigned staff and ensure safe, effective, appropriate, and fiscally responsible work. The Supervisor handles problems in their area, maintains working knowledge of its functions, and works with the Patient Access Manager to develop and coach staff. The role conducts and oversees orientation and training for Patient Access staff, performs revenue cycle tasks needed for compliance and excellent customer service, and assists the Patient Access Manager with day-to-day operations.

This is an on-site position at Nicklaus Children's Hospital in Miami, Florida. The posted pay range is $47,400–$59,250 per year, based on experience. The role includes an on-call rotation that may involve days, nights, and weekends, and may require providing guidance by telephone or covering staffing shortages or unexpected volumes.

The successful candidate will demonstrate sound decision-making, courage, influence, coaching and development, emotional intelligence, and a commitment to creating an inclusive environment. Ensemble describes its purpose through customer obsession, embracing new ideas, and striving for excellence.

Requirements

• Certified Healthcare Access Management (CHAM).
• Certified Revenue Cycle Representative (CRCR).
• High school diploma or GED.
• Ability to lead and direct others.
• High degree of analytical ability.
• Working knowledge of Microsoft Office.
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing.
• Demonstrated advanced use of AI and management of teams using AI to support process and technology improvements, including exploration, experimentation, and application.
• Must be able to work on-site at Nicklaus Children's Hospital in Miami, Florida.
• Must reside and be authorized to work in the United States.

Nice To Haves

• Associate degree or bachelor's degree.
• Two to three years of supervisory experience in healthcare or a business field.

Responsibilities

• Coordinate registration duties for direct and indirect reporting employees and ensure registration and preregistration work is completed daily.
• Train staff, monitor daily productivity, and communicate productivity expectations and results.
• Provide and review reports on department performance metrics, including point of service, wait times, overtime, and productivity, on the required schedule.
• Assign and coordinate staff schedules, including rotations, time off, and call-offs, in accordance with organizational policies; minimize overtime while maximizing productivity.
• Track and monitor upfront collections, assign goals, and provide coaching or corrective action as appropriate.
• Participate in the on-call rotation, providing administrative and educational guidance to staff by telephone and covering call-offs, staffing issues, or unexpected volumes when necessary.
• Assist with developing department processes and procedures; conduct staff training, education, and development.
• Conduct audits to assess performance and provide ongoing coaching and education as needed.
• Serve as a resource for staff and ancillary departments, and promote excellent service for internal and external customers while holding self and others accountable for service-oriented behavior.
• Manage assigned projects involving implementation, tracking, and process changes, and routinely report to Patient Access Leadership for monitoring.
• Participate in facility activities as assigned, gather assigned statistical information, and work in designated department areas as needed.
• Assist with staff evaluations and maintain the time and attendance system.
• Attend facility meetings as required or needed to support process alignment and communication between clinical teams and Ensemble staff.

Benefits

• Bonus incentives, including quarterly and annual incentive programs.
• Paid professional certifications.
• Tuition reimbursement.
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs.
• Career advancement and professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED