Supervisor, Patient Access | Multiple Primary Care Clinics | 40hrs/week
About The Position
The Patient Access Supervisor leads Patient Access teams at the 32nd & Ellis, 69th & Louise, and Lennox clinics. The role assists with implementing processes and changes that support efficient, high-quality Patient Access services and department goals. It requires an advanced understanding of Patient Access workflows, end-user needs, healthcare practices, and applicable regulatory and legal requirements. Depending on the location, the supervisor leads day-to-day Patient Access operations, which may include admissions, discharges and transfers (ADT), registration, scheduling, appointment reporting, and electronic medical record (EMR) issues. The supervisor supports accurate patient data and effective financial workflows, including pre-authorization, assistance for insured and underinsured patients, and available government programs, while working to improve patient satisfaction. The position also supports procedural changes related to workflows, ADT modules, and payer reimbursements. The supervisor is accountable for department and section goals, staff development, staffing levels, and effective delivery of work. This visible leader mentors and trains staff, manages change, leads cross-functional process-improvement efforts, and ensures projects meet deadlines and budgetary limitations. The role calls for strong communication, organization, problem-solving, critical-thinking, quality-assurance, and meeting-management skills.
Requirements
- Associate's degree in a healthcare- or business-related field, or four years of related experience.
- Excellent written and oral communication skills.
- Strong management skills and a visible, assertive leadership style.
- Problem-solving, decision-making, quality-assurance, and critical-thinking skills.
- Effective and efficient meeting-management skills.
- Strong organization, flexibility, creativity, and willingness to implement new ideas.
- Ability to manage change, lead diverse teams, mentor staff, and communicate professionally.
Nice To Haves
- Previous experience with health insurance is desired.
- Leadership experience, including project and change management, recruitment, and onboarding, is highlighted in the department details.
Responsibilities
- Ensure compliance with processes, policies, and regulatory requirements.
- Lead day-to-day Patient Access functions, which may include admissions, discharges and transfers (ADT), registration, scheduling, appointment reporting, and EMR issues.
- Assist in developing workflows that generate accurate patient data and support financial processes such as pre-authorization, assistance for insured and underinsured patients, and available government programs.
- Support procedural changes involving workflows, ADT modules, and reimbursements from private, state, and federal payers.
- Collect and compile data, assess its accuracy and validity, interpret it, and create useful and timely reports to support departmental training.
- Distribute work and oversee its completion to achieve department and section goals, emphasizing accuracy, productivity, and established timeframes.
- Lead cross-functional teams in issue resolution, process improvement, and change management; ensure projects are completed accurately and on time within deadlines and budgetary limitations.
- Facilitate change and communicate effectively to achieve organizational and departmental goals.
- Orient, train, schedule, evaluate, and provide continuing education for staff in areas of responsibility.
- Maintain appropriate staffing levels and communicate professionally with staff.
- Mentor and motivate staff, empower professional growth, and provide direction as needed.
- Manage diverse teams and serve as a professional role model.
- Use problem-solving and decision-making skills in complex situations and support quality assurance.
- Manage meetings effectively and communicate clearly in writing and verbally.
- Support recruitment and onboarding of new hires.
- Foster a team approach to problem-solving and pursue improvement opportunities positively.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
