Patient Access Representative - Broadway Switchboard - FT 40hrs/week

Sanford Health • Fargo, ND

1d • $17 - $27

About The Position

The Patient Access Representative works in Sanford Health’s switchboard department, connecting callers to the correct department or location, or to patients within medical facilities. The role also launches emergency codes across three medical campuses and may answer basic questions about clinic appointment dates and locations or help callers connect with loved ones in the hospital. Duties may vary by location and setting, and other duties may be assigned.

The switchboard collaborates with security, MySanford Nurse, and emergency management to support clear communication and patient satisfaction. Patient Access Representatives mentor new representatives and other staff, maintain professionalism, and promote mutual respect and cooperation. This position requires the ability to work both as part of a team and independently, provide excellent customer service, empathize with patients, and maintain the confidentiality of sensitive information.

The position is scheduled for 40 hours per week, Monday through Friday from 4:00 p.m. to 12:30 a.m. The employee will also work three holidays per year on a rotating basis.

Requirements

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Customer service skills are essential.
• Ability to work as part of a team and independently.
• Ability to maintain confidentiality of sensitive information.
• May require BLS certification for certain locations or settings.

Nice To Haves

• Post-secondary education is helpful.
• Medical terminology is helpful.
• Six months of customer service experience is desired.

Responsibilities

• Connect callers to the correct department, location, or patient within medical facilities.
• Launch emergency codes across three medical campuses.
• Assist callers with basic questions about clinic appointment dates and locations.
• Help callers connect with loved ones in the hospital.
• Collaborate with security, MySanford Nurse, and emergency management to support clear communication and patient satisfaction.
• Mentor new Patient Access Representatives and other staff.
• Provide excellent customer service, empathize with patients, and maintain confidentiality of sensitive information.
• Perform additional duties as assigned; duties vary by location and setting.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED