Patient Access Representative | Urgent Care | 40hrs/week

Sanford Health•Rapid City, SD

2d•$16 - $23

About The Position

Sanford Health is seeking a Patient Access Representative for its Urgent Care department. The representative is the first point of contact for patients and provides extraordinary customer service, helping create a welcoming and safe experience in person and by phone. The role includes patient registration, verifying demographic information, preparing and routing documents, explaining paperwork and collecting signatures, establishing financial responsibility, and collecting payments. It also involves coordinating and scheduling appointments with nursing teams and providers, obtaining referrals and pre-authorizations, arranging interpreter services, checking patients in and out, and operating a multi-line phone. Additional duties may include preparing charts and provider documents, coordinating patient financial assistance and Telemed appointments, managing patient account information, making appointment reminder calls, supporting hospital admissions, and performing general office tasks.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.
May require BLS for certain locations and/or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology is helpful.
Six months of customer service experience desired.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms.
Explain documents to patients and obtain signatures on required paperwork.
Establish and assign financial responsibility and assist with payment arrangements in accordance with policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Address and resolve registration errors or denied insurance claims through the registration work queue, as needed.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorizations.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
Resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate Telemed appointments and make appointment reminder calls.
Support hospital admissions and perform office duties such as making copies or sending faxes.