Patient Access Representative | Urgent Care | PRN

Sanford Health•Rapid City, SD

15h

About The Position

Sanford Health is seeking a Patient Access Representative for its Urgent Care department. The representative is the first point of contact for patients and provides customer service by phone and in the clinic, helping create a welcoming and safe environment. The role includes patient registration, scheduling, payment collection, coordination of referrals and pre-authorizations, and other patient and office support duties. The position is PRN, with rotating 10-hour shifts and 0 scheduled weekly hours.

Requirements

One year of work experience, preferably in a medical office setting.
Essential customer service skills.
Six months of customer service experience desired.
High school diploma or equivalent preferred.
May require BLS for certain locations or settings.

Nice To Haves

Post-secondary education is helpful.
Medical terminology is helpful.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents to patients and obtain required signatures.
Establish and assign financial responsibility, assist with payment arrangements, and follow applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Work registration queues to resolve registration errors or denied insurance claims, as needed.
Coordinate and schedule appointments with nursing staff and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorizations.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
Resolve work queue issues, manage recalls and waitlists, or serve as a switchboard operator by calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate Telemed appointments and make appointment reminder calls.
Assist with hospital admissions and office duties such as copying and faxing.