Patient Access Representative | Urgent Care | PRN

Sanford Health•Rapid City, SD

2d•$16 - $23

About The Position

Sanford Health is seeking a Patient Access Representative for an Urgent Care setting. The role provides customer service to patients and helps create a welcoming and safe experience as the first point of contact, either by phone or in the clinic. The position includes patient registration, appointment scheduling, and related administrative and financial tasks. The role is PRN, with rotating 10-hour shifts and 0 scheduled weekly hours.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology is helpful.
BLS may be required for certain locations or settings.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents to patients and obtain required signatures.
Establish and assign financial responsibility, assist with payment arrangements, and follow applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Work registration queues to resolve registration errors or denied insurance claims, as applicable.
Coordinate and schedule appointments with nursing staff and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
Resolve work queue issues, manage recalls and waitlists, and serve as a switchboard operator by calling codes and paging providers, as applicable.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Assist with hospital admission and office duties such as copying and faxing.