Patient Access Representative | Urgent Care | 40hrs/week

Sanford Health•Rapid City, SD

12h

About The Position

Sanford Health is hiring a Patient Access Representative for its Urgent Care department. The role’s primary responsibility is to provide extraordinary customer service and create a welcoming, safe experience for patients, both by phone and in the clinic. The position involves patient registration, appointment scheduling, coordination with clinical staff and providers, and related administrative duties. The role is scheduled for 40 hours per week on rotating 10-hour shifts.

Requirements

One year of work experience; experience in a medical office setting is preferred.
Customer service skills are essential.
Six months of customer service experience is desired.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology is helpful.
BLS may be required for certain locations or settings.

Responsibilities

Greet patients and verify their demographic information.
Create, scan, and route documents or electronic forms; explain documents to patients and obtain required signatures.
Establish and assign financial responsibility, assist with arrangements, and follow applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Address and resolve registration errors or denied insurance claims through the registration work queue, as needed.
Coordinate and schedule appointments with nursing staff and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services.
Check patients in and out and operate a multi-line phone.
Resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator by calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate Telemed appointments and make appointment reminder calls.
Assist with hospital admissions and office duties such as copying and sending faxes.