Patient Access Representative - AF | Float Pool | 40hrs/week

Sanford Health•Bemidji, MN

4d•$18 - $24

About The Position

Sanford Health is hiring a Patient Access Representative to support its Bemidji Clinic Float Pool. The role provides customer service to patients and helps create a welcoming and safe experience, both by phone and in the clinic. Responsibilities include patient registration, scheduling, and related administrative support.

Requirements

Previous customer service experience in an office setting, preferably in a healthcare setting.
Medical terminology is desired.

Nice To Haves

Post-secondary education or equivalent training in a healthcare- or business-related field.
Knowledge of registration procedures.
Extensive computer skills and basic knowledge of system applications, billing systems, and third-party payers.

Responsibilities

Greet patients and verify their demographic information.
Create, scan, and route documents or electronic forms; explain documents to patients and obtain required signatures.
Establish and assign financial responsibility, assist with payment arrangements, and follow applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Work registration queues to resolve registration errors or denied insurance claims, as needed.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorizations.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
Resolve work-queue issues, manage recall and waitlists, and serve as a switchboard operator by calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Assist with hospital admissions and office duties such as copying and sending faxes.