Senior Patient Access Representative | Medical Oncology Clinic | 40hrs/week

Sanford Health•Sioux Falls, SD

5d•$18 - $26

About The Position

The Senior Patient Access Representative serves as a liaison between patients, families, physicians, and medical support staff. In the Sanford Hematology / Oncology Clinic, the role primarily involves scheduling patients by phone with clinic staff and Sanford scheduling departments, with occasional in-person patient registration. The clinic is fast-paced and includes Palliative Care and an Infusion Center. Specific duties vary by location and may include coordinating medical services with a multidisciplinary team; reviewing procedure and surgery orders; scheduling required resources; managing resources and resolving scheduling conflicts; serving as a liaison between providers and supporting providers; and managing provider schedules. The representative may also help demonstrate medical necessity to insurance companies and obtain prior authorizations, perform registration and front-desk duties, train and mentor new employees, and serve as an electronic medical record (EMR) super user. The role requires professionalism, respectful cooperation, confidentiality, independent work as well as teamwork, problem-solving and critical thinking, and proficiency with computer systems and multi-line telephones. The schedule is Monday through Friday, with hours ranging from 7:00 a.m. to 5:00 p.m.; the position is scheduled for 40 hours per week on 8-hour day shifts.

Requirements

High school diploma or equivalent preferred; post-secondary education is helpful.
Knowledge of medical terminology.
Essential customer service skills.
Six months of customer service experience desired.
Ability to work independently and as part of a team.
Proficiency in computer skills and use of a multi-line telephone.

Nice To Haves

Previous medical office experience preferred.
Prior electronic medical records (EMR) experience preferred.
Post-secondary education is helpful.

Responsibilities

Collaborate with a multidisciplinary team to ensure medical services are appropriately scheduled for patients.
Review procedure and surgery orders and schedule the resources needed to perform procedures or surgeries.
Manage resources and resolve scheduling conflicts.
Serve as a liaison between providers and supporting providers.
Manage provider schedules.
When applicable, work with patients and providers to demonstrate medical necessity to insurance companies and obtain prior authorization.
When applicable, perform registration duties and work at the front desk.
When applicable, train and mentor new employees.
When applicable, serve as an electronic medical record (EMR) super user.
Maintain confidentiality and promote professionalism, mutual respect, and cooperation.
Use problem-solving and critical-thinking skills to resolve issues and seek leadership guidance when appropriate.