Patient Access Representative | Oncology | 40 hrs/week

Sanford Health•Marshfield, WI

About The Position

Sanford Health is hiring a registration-centered Patient Access Representative in its Oncology department. The role’s primary functions are patient registration and, depending on the setting, scheduling. The representative greets patients, verifies demographics, completes registration and scheduling tasks as applicable, handles related paperwork, creates electronic files, and provides, scans, and routes forms. The representative explains paperwork and obtains signatures, establishes financial responsibility or assists with arrangements, and collects applicable payments. Registration work may also include resolving queue issues, denied insurance claims, and registration database maintenance. Where scheduling duties apply, the representative schedules appointments and procedures, coordinates referrals, conducts pre-authorization, arranges interpreter services, checks patients in and out, and collaborates with nursing staff and providers to meet patient needs. Other duties may vary by setting and can include chart and document preparation, financial assistance coordination, visit tracking, account information management, reporting, Telemed coordination, schedule maintenance, charge entry and verification, reminder calls, hospital admission tasks, copying, faxing, and ordering supplies. The representative mentors new staff, promotes professionalism and cooperation, works both independently and as part of a team, and frequently takes direction from the nursing team. The role requires maintaining confidentiality, providing excellent customer service, empathizing with patients, using medical terminology, and communicating professionally in written notes.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Ability to work as part of a team and independently.
Ability to maintain confidentiality of sensitive information.
Excellent customer service and ability to empathize with patients and their situations.
Working knowledge of medical terminology and professional written communication skills.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education helpful.
Medical terminology helpful.
Six months of customer service experience desired.
BLS may be required for certain locations or settings.

Responsibilities

Greet patients and verify demographic information to register and/or schedule them accurately.
Complete related paperwork, create electronic files, and provide, scan, and route forms and documents.
Educate patients about necessary paperwork and obtain their signatures.
Establish financial responsibility or assist with payment arrangements in accordance with applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Address registration work queue issues, denied insurance claims, and registration database maintenance, as applicable.
Schedule appointments and procedures, coordinate referrals, conduct pre-authorization, arrange interpreter services, and check patients in and out, as applicable.
Collaborate with nursing staff and providers to coordinate appointments around patient needs.
Perform additional duties as needed, which may include chart preparation, financial assistance coordination, visit tracking, account information management, reporting, Telemed coordination, schedule maintenance, charge entry and verification, reminder calls, hospital admission tasks, copying, faxing, and ordering supplies.
Mentor new Patient Access Representatives and other staff.
Maintain confidentiality, professionalism, and respectful cooperation while working independently and as part of a team.