Patient Access Representative | Women's OBGYN | 40 hrs/week

Sanford Health•Sioux Falls, SD

4d•$16 - $23

About The Position

Sanford Health is seeking a Patient Access Representative for its Women's OBGYN department. The role provides customer service to patients and serves as an initial point of contact, helping create a welcoming and safe experience in person and by phone. Duties include patient registration, appointment scheduling, coordinating referrals and pre-authorizations, checking patients in and out, and other administrative and patient-support tasks. The position is scheduled for 40 hours per week on 8-hour day shifts.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.
BLS may be required for certain locations or settings.

Nice To Haves

High school diploma or equivalent preferred; post-secondary education is helpful.
Medical terminology is helpful.
Six months of customer service experience is desired.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents to patients and capture required signatures.
Establish and assign financial responsibility, assist with arrangements in accordance with policies and procedures, and collect co-payments, pre-payments, and account-balance payments.
Work registration queues to resolve registration errors or denied insurance claims, as applicable.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorizations.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone; as needed, resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator by calling codes and paging providers.
Prepare and coordinate charts and organize supporting provider documents, as applicable.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments, as applicable.
Coordinate telemedicine appointments and make appointment reminder calls, as applicable.
Support hospital admissions and office duties such as copying and faxing, as applicable.