Patient Access Representative - 40 hrs/week

Sanford Health•Eau Claire, WI

About The Position

Sanford Health is hiring a Patient Access Representative for a 40-hour-per-week role serving Pediatrics, Nephrology, and Internal Medicine. The position’s primary functions are patient registration and scheduling; duties vary by location and setting, and may involve registration, scheduling, or both. In registration, the representative greets patients, verifies demographic information, completes registrations and related paperwork, creates and maintains electronic files, routes documents, explains forms, and obtains signatures. The role may also establish financial responsibility, assist with payment arrangements, collect payments, and resolve registration work-queue issues. In scheduling, the representative arranges appointments and procedures, coordinates referrals and pre-authorizations, arranges interpreter services, checks patients in and out, and works with nursing teams and providers to coordinate care. Depending on the setting, the role may also manage provider schedules, work queues, recalls, and waitlists. Other duties may include chart preparation, financial assistance coordination, reporting, appointment reminders, Telemed coordination, charge entry and verification, hospital admission support, and ordering supplies. The representative mentors new Patient Access Representatives and other staff, maintains confidentiality, demonstrates professionalism and cooperation, and provides empathetic customer service. The role requires the ability to work independently and as part of a team, working knowledge of medical terminology, and professional written communication.

Requirements

One year of work experience; experience in a medical office setting is preferred.
Customer service skills are essential.
Ability to work both independently and as part of a team.
Ability to maintain confidentiality of sensitive information.
Working knowledge of medical terminology.
Professional written communication skills for making notes.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology is helpful.
Six months of customer service experience is desired.
BLS may be required for certain locations or settings.

Responsibilities

Greet patients and verify demographic information for accurate registration and scheduling.
Complete related paperwork, create electronic files, and provide, scan, and route forms and documents.
Educate patients about paperwork and obtain required signatures.
Establish financial responsibility, assist with payment arrangements, and collect co-payments, pre-payments, or account balance payments.
Address and resolve registration work-queue issues, including errors, denied insurance claims, and registration database maintenance.
Schedule appointments and procedures; obtain and coordinate referrals; conduct pre-authorization; arrange interpreter services; and check patients in and out.
Collaborate with nursing teams and providers to coordinate appointments around patient needs.
Depending on the setting, coordinate provider schedules, resolve work-queue issues, and manage recalls and waitlists.
Operate multi-line telephones and, in some locations, serve as a switchboard operator by calling codes and paging providers.
Perform additional setting-dependent duties, such as chart preparation, financial assistance coordination, reporting, Telemed coordination, appointment reminders, charge entry and verification, hospital admission support, copying, faxing, and ordering supplies.
Mentor new Patient Access Representatives and other staff.
Maintain confidentiality and demonstrate professionalism, mutual respect, cooperation, and empathetic customer service.