Patient Access Representative | Gastroenterology | 40 hrs/week

Sanford Health•Weston, WI

About The Position

The Patient Access Representative (PAR) performs patient registration and scheduling, depending on the location and setting. The role may focus on one of these functions or include both, along with additional duties as assigned. The PAR greets patients, verifies demographic information, completes registrations and scheduling, manages paperwork and electronic records, and explains required forms and financial responsibilities. The position may collect payments and resolve registration work queue issues. Scheduling responsibilities may include arranging appointments and procedures, coordinating referrals and pre-authorizations, arranging interpreter services, checking patients in and out, and coordinating with nursing teams and providers. Other duties vary by setting and may include managing provider schedules, charts, patient accounts, reports, Telemed appointments, billing tasks, reminder calls, hospital admissions, and office support. The PAR mentors new Patient Access Representatives and other staff, maintains confidentiality, and promotes professionalism, respect, and cooperation. The role requires excellent customer service, empathy, teamwork, the ability to work independently, working knowledge of medical terminology, and professional written communication.

Requirements

High school diploma or equivalent preferred.
One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience desired.
Ability to work as part of a team and independently.
Excellent customer service and ability to empathize with patients and their situations.
Working knowledge of medical terminology.
Professional written communication skills.
May require BLS for certain locations and/or settings.

Nice To Haves

Post-secondary education.
Medical terminology.
Six months of customer service experience.
Work experience in a medical office setting.

Responsibilities

Greet patients and verify demographic information to register and/or schedule them accurately.
Create electronic files; provide, scan, and route forms and documents; educate patients about paperwork and obtain signatures.
Establish or assign financial responsibility, assist with payment arrangements, and collect co-payments, pre-payments, and account-balance payments.
Address and resolve registration work queue issues, including errors, denied insurance claims, and registration database maintenance.
Schedule appointments and procedures; obtain and coordinate referrals; conduct pre-authorizations; arrange interpreter services; and check patients in and out.
Coordinate appointments with nursing teams and providers to meet patient needs; manage provider schedules, work queue issues, recall lists, and waitlists as applicable.
Operate multi-line telephones and, depending on the location, serve as a switchboard operator by calling codes and paging providers.
Perform additional setting-specific tasks, which may include chart preparation, coordinating provider documents, discussing pre-payment responsibilities, assisting with financial assistance, tracking visits, managing health information on patient accounts, preparing reports, administering assessments, coordinating Telemed appointments, provider and schedule maintenance, charge entry and verification, appointment reminder calls, hospital admissions, copying, faxing, and ordering supplies.
Mentor new Patient Access Representatives and other staff.
Maintain confidentiality and demonstrate professionalism, mutual respect, cooperation, teamwork, and empathy in interactions with patients.