Patient Access Representative | 40 hrs/week

Sanford Health•Marshfield, WI

About The Position

The Patient Access Representative (PAR) performs patient registration and scheduling, with duties varying by location and setting. For this position, the successful candidate registers and schedules patients for both the Infusion Center and DAT lab. The role is based at the front desk of the Infusion Center, where the representative checks in patients and schedules appointments for both areas. The schedule is 8:00 a.m. to 5:00 p.m., Monday through Friday, with a one-hour lunch. In registration, the PAR greets patients, verifies demographic information, completes related paperwork, creates electronic files, and provides, scans, and routes forms and documents. The representative explains paperwork and obtains signatures, establishes financial responsibility or helps arrange payment, and collects co-payments, pre-payments, and account-balance payments. The role may also address registration work-queue issues, denied insurance claims, and registration database maintenance. In scheduling, the PAR schedules appointments and procedures, obtains and coordinates referrals, conducts pre-authorization, arranges interpreter services, checks patients in and out, and offers enrollment in additional resources. The representative collaborates with nursing staff and providers to coordinate appointments and may manage provider schedules, work-queue issues, recalls, and waitlists. Additional duties depend on the setting and may include chart preparation, financial-assistance coordination, prior authorization, visit tracking, account health-information management, reports, Telemed coordination, billing and charge verification, reminder calls, hospital admissions, copying, faxing, and ordering supplies. The PAR mentors new Patient Access Representatives and other staff, maintains confidentiality, and promotes professionalism, mutual respect, and cooperation. The position requires teamwork and independent work, frequently takes direction from the nursing team, and calls for excellent customer service, empathy, working knowledge of medical terminology, and professional written communication.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Ability to work as part of a team and independently.
Ability to maintain confidentiality of sensitive information.
Excellent customer service and empathy for patients and their situations.
Working knowledge of medical terminology and professional written communication skills.
Six months of customer service experience is desired.
BLS may be required for certain locations or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education helpful.
Medical terminology helpful.
Experience in a medical office setting preferred.
Six months of customer service experience desired.

Responsibilities

Register and schedule patients for the Infusion Center and DAT lab.
Greet patients, verify demographic information, complete paperwork, create electronic files, and route or scan required documents.
Explain paperwork and obtain patient signatures.
Establish financial responsibility or assist with payment arrangements, and collect co-payments, pre-payments, and account-balance payments.
Address registration work-queue issues, denied insurance claims, and registration database maintenance as needed.
Schedule appointments and procedures; obtain and coordinate referrals; conduct pre-authorization; and arrange interpreter services.
Check patients in and out and offer enrollment in additional resources.
Collaborate with nursing staff and providers to coordinate appointments around patient needs.
Manage provider schedules, work-queue issues, recalls, and waitlists as needed.
Perform additional setting-specific duties, which may include chart preparation, financial-assistance coordination, visit tracking, account management, reports, Telemed coordination, charge entry and verification, reminder calls, admissions, copying, faxing, and ordering supplies.
Mentor new Patient Access Representatives and other staff.
Maintain confidentiality and demonstrate professionalism, teamwork, cooperation, customer service, and empathy.