Patient Access Representative | 40 hrs/week

Sanford Health•Marshfield, WI

1d•$16 - $23

About The Position

The Patient Access Representative (PAR) performs patient registration and scheduling. Duties vary by location and setting; this role supports both the Infusion Center and DAT lab, working at the Infusion Center front desk to check in and schedule patients for both areas. The scheduled hours are 8:00 a.m. to 5:00 p.m., Monday through Friday, with a one-hour lunch. Registration duties include greeting patients, verifying demographics, creating electronic files, handling and routing paperwork, explaining forms and collecting signatures, establishing financial responsibility, assisting with payment arrangements, and collecting payments. The role may also resolve registration work queue issues and maintain registration records. Scheduling duties include arranging appointments and procedures, coordinating referrals and pre-authorizations, arranging interpreter services, checking patients in and out, and coordinating appointments with nursing staff and providers. Other duties may vary by setting and include managing provider schedules, waitlists and recall lists; coordinating charts and supporting documents; handling financial assistance and billing-related tasks; making reminder calls; coordinating telemedicine appointments; and ordering supplies. The PAR serves as a mentor to new representatives and other staff, maintains confidentiality, and promotes a professional, respectful, and cooperative environment. The role requires working both independently and as part of a team, frequently taking direction from the nursing team, and providing empathetic customer service. Working knowledge of medical terminology and professional written communication are expected.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Ability to work independently and as part of a team.
Ability to provide empathetic customer service and maintain confidentiality of sensitive information.
Working knowledge of medical terminology and professional written communication skills.
High school diploma or equivalent preferred.
Six months of customer service experience desired.
BLS may be required for certain locations or settings.

Nice To Haves

Post-secondary education is helpful.
Medical terminology is helpful.
Experience in a medical office setting is preferred.
Six months of customer service experience is desired.

Responsibilities

Register patients and verify demographic information.
Schedule patient appointments and procedures for the Infusion Center and DAT lab.
Greet and check in patients at the Infusion Center desk.
Create electronic files and prepare, scan, route, and manage required forms and documents.
Explain paperwork to patients and obtain required signatures.
Establish financial responsibility, assist with payment arrangements, and collect co-payments, pre-payments, or account balance payments.
Resolve registration work queue issues, including errors and denied insurance claims, and maintain registration records as applicable.
Coordinate referrals, pre-authorizations, interpreter services, and appointments with nursing staff and providers.
Check patients in and out and offer enrollment in additional resources.
Perform additional duties as assigned, which may include managing schedules, waitlists and recall lists; coordinating charts and supporting documents; financial assistance, billing, and charge verification; reminder calls; telemedicine appointments; and ordering supplies.
Mentor new Patient Access Representatives and other staff.
Maintain confidentiality and contribute to a professional, respectful, cooperative team environment.