Patient Access Representative, Float | 40 hrs/week

Sanford Health•Dickinson, ND

1d•$16 - $23

About The Position

Sanford Health is hiring a Patient Access Representative for a 40-hour-per-week float position supporting Sanford West Dickinson Clinic, Sanford East Dickinson Clinic, and Sanford West Dickinson Walk-In Clinic. The role provides coverage where needed across multiple departments, with variable shifts based on department needs. The schedule is primarily Monday through Friday, with occasional evening and weekend coverage in the Walk-In Clinic. Comprehensive cross-training is provided, and a float differential is offered in addition to base pay. The representative is often the first point of contact for patients and provides customer service by creating a welcoming and safe experience in person or by phone. Duties include patient registration, scheduling, financial arrangements and payments, and other clinic administrative and patient-access tasks.

Requirements

One year of work experience; experience in a medical office setting is preferred.
Customer service skills are essential.
Six months of customer service experience is desired.
Ability to work flexibly across multiple departments and varying schedules.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology is helpful.
BLS may be required for certain locations or settings.
Excellent customer service skills, a positive attitude, and a team-focused mindset.
Ability to learn quickly, adapt to change, and work in a fast-paced environment.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents to patients and obtain required signatures.
Establish and assign financial responsibility, assist with financial arrangements, and follow applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Work registration queues to resolve registration errors or denied insurance claims, as needed.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorizations.
Arrange interpreter services.
Check patients in and out and operate a multi-line phone.
Resolve work-queue issues, manage recall and waitlists, and serve as a switchboard operator calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Assist with hospital admissions and office duties such as copying and sending faxes.