Patient Access Representative | Children's Specialty Clinic | 40 hrs/week

Sanford Health•Sioux Falls, SD

2d•$16 - $23

About The Position

Sanford Health is seeking a Patient Access Representative for its Children's Specialty Clinic. The role focuses on providing extraordinary customer service and a positive, welcoming, and safe experience for patients, both by phone and in the clinic. Responsibilities include patient registration, appointment scheduling, coordinating referrals and authorizations, and related clinic and office duties.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.
BLS may be required for certain locations or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology is helpful.

Responsibilities

Greet patients and verify their demographics.
Create, scan, and route documents or electronic forms; explain documents to patients and obtain required signatures.
Establish and assign financial responsibility and assist with payment arrangements in accordance with policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Work registration queues to resolve registration errors or denied insurance claims when needed.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services.
Check patients in and out and operate a multi-line phone.
Resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator by calling codes and paging providers when needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Assist with hospital admissions and office duties such as copying and faxing.