Patient Access Representative | Reproductive Endocrinology Clinic | 40 hrs/week

Sanford Health•Sioux Falls, SD

About The Position

Sanford Health is seeking a Patient Access Representative for its Reproductive Endocrinology Clinic. The role provides customer service to patients by phone and in the clinic, serving as a first point of contact and helping create a welcoming, safe environment. The position is scheduled for 40 hours per week on 8-hour day shifts. Responsibilities include registering patients, verifying demographics, preparing and routing documents, obtaining signatures, establishing financial responsibility, collecting payments, and addressing registration errors or denied insurance claims. The representative also coordinates and schedules appointments with nursing teams and providers, manages referrals and pre-authorizations, arranges interpreter services, checks patients in and out, and operates a multi-line phone. Additional duties may include preparing charts and provider documents, supporting patient financial assistance, tracking patient visits and health information on accounts, administering assessments, coordinating telemedicine appointments, making reminder calls, assisting with hospital admissions, and performing office tasks such as copying and faxing.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.
High school diploma or equivalent preferred.
BLS certification may be required for certain locations or settings.

Nice To Haves

Post-secondary education.
Medical terminology knowledge.
Six months of customer service experience.

Responsibilities

Greet patients and verify their demographics.
Create, scan, and route documents or electronic forms.
Explain documents to patients and obtain signatures on necessary paperwork.
Establish and assign financial responsibility and assist with arrangements according to applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Work registration queues to address and resolve registration errors or denied insurance claims, as needed.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorizations.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
Resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator by calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and health information management on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Assist with hospital admissions and office duties such as copying and faxing.