Patient Access Representative | Windom Clinic | 32 hrs/week

Sanford Health•Windom, MN

2d•$16 - $23

About The Position

Sanford Health is hiring a Patient Access Representative for the Windom Clinic. The role provides customer service to patients and helps create a welcoming and safe experience in person and over the phone. The representative is a first point of contact and performs patient registration, scheduling, and related administrative duties. The position is scheduled for 32 hours per week on 8-hour day shifts.

Requirements

One year of work experience, preferably in a medical office setting.
Essential customer service skills.
Six months of customer service experience desired.
BLS may be required for certain locations or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education helpful.
Medical terminology helpful.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents and obtain required signatures.
Establish and assign financial responsibility, assist with payment arrangements, and follow applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Address and resolve registration errors or denied insurance claims through the registration work queue, as needed.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
Resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator by calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Assist with hospital admissions and office duties such as copying and sending faxes.