Patient Access Representative | Reproductive Endocrinology Clinic | 40 hrs/week

Sanford Health•Sioux Falls, SD

1d•$16 - $23

About The Position

Sanford Health is hiring a Patient Access Representative for its Reproductive Endocrinology Clinic. The role provides customer service to patients and aims to create a welcoming and safe experience in the clinic and over the phone. The representative performs patient registration and scheduling, supports financial arrangements and payments, and may complete additional administrative and patient-support duties. The position is scheduled for 40 hours per week on 8-hour day shifts.

Requirements

High school diploma or equivalent preferred.
One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience desired.
May require BLS for certain locations and/or settings.

Nice To Haves

Post-secondary education.
Medical terminology knowledge.
Six months of customer service experience.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents to patients and obtain required signatures.
Establish and assign financial responsibility and assist with arrangements in accordance with applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Address and resolve registration errors or denied insurance claims through registration work queues, as needed.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
As needed, resolve work queue issues, manage recalls and waitlists, and serve as a switchboard operator by calling codes and paging providers.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Support hospital admissions and perform office duties such as copying and sending faxes.