Senior Patient Access Representative | Medical Oncology Clinic | 40 hrs/week

Sanford Health•Sioux Falls, SD

1d•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. The Senior Patient Access Representative serves as a liaison between patients, families, physicians and medical support staff. This position is primarily scheduling via phone with our patients and Sanford's various scheduling departments, as well as occasional front facing with in-person patient registration. The Edith Sanford Cancer Center on the Sanford campus houses a very fast-paced clinic that includes Palliative Care and an Infusion Center. As a Senior Patient Access Representative, you will use your talents to impact the patient journey by helping patients gain access to care.

Requirements

High school diploma or equivalent preferred; post-secondary education helpful.
Previous medical office experience preferred.
Prior electronic medical records (EMR) experience is preferred.
Must have knowledge of medical terminology; customer service skills essential.
Six months' customer service experience desired.

Responsibilities

Collaborates with multi-disciplinary team to ensure medical services are appropriately scheduled for patient.
Requires depth of knowledge of service line to proficiently review procedure/surgery orders, as well as appropriately schedule all necessary resources to perform the procedure/surgery.
Responsible for resource management and resolving conflicts.
Serves as a liaison between provider and supporting providers.
Manages provider schedules.
May collaborate with patients and providers to demonstrate medical necessity to insurance companies and obtain required prior authorization.
May perform registration duties and work the front desk.
May train and mentor new employees.
May serve as an electronic medical record (EMR) super user.
Displays professionalism and promotes an atmosphere of mutual respect and cooperation.
Must be able to work independently, as well as part of a team.
Must always maintain confidentiality of sensitive information.
Uses problem solving and critical thinking skills to resolve issues and seeks guidance from leadership when appropriate.
Must demonstrate proficiency in computer skills and use of multi-line telephone.