Patient Access Representative | TEAMS | 15 hrs/week
About The Position
Sanford Health is hiring a Patient Access Representative for its ER Switchboard. This role works evening shifts from 5 p.m. to 12 a.m. and is scheduled for 15 hours per week. The representative provides extraordinary customer service and serves as a first point of contact for patients, helping create a welcoming and safe experience by phone or in the clinic. Responsibilities may include patient registration, scheduling, switchboard operations, and related administrative and patient-support duties. The role involves interacting with patients, nursing teams, and providers, while following applicable policies and procedures.
Requirements
- High school diploma or equivalent preferred.
- One year of work experience, preferably in a medical office setting.
- Customer service skills are essential.
- Six months of customer service experience desired.
- BLS may be required for certain locations or settings.
Nice To Haves
- Post-secondary education.
- Medical terminology knowledge.
- Six months of customer service experience.
Responsibilities
- Greet patients and verify demographic information.
- Create, scan, and route documents or electronic forms.
- Explain documents to patients and obtain signatures on necessary paperwork.
- Establish and assign financial responsibility and assist with payment arrangements in accordance with policies and procedures.
- Collect co-payments, pre-payments, and payments on account balances.
- Work registration queues to resolve registration errors or denied insurance claims, as needed.
- Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
- Obtain and coordinate referrals and conduct pre-authorization.
- Arrange interpreter services.
- Check patients in and out.
- Operate a multi-line phone.
- Resolve work queue issues, manage recalls and waitlists, and serve as a switchboard operator calling codes and paging providers, as needed.
- Prepare and coordinate charts.
- Organize supporting provider documents.
- Initiate and collaborate on patient financial assistance.
- Track patient visits and manage health information on patient accounts.
- Compile, distribute, administer, and score assessments.
- Coordinate Telemed appointments.
- Make appointment reminder calls.
- Assist with hospital admission.
- Perform office duties such as making copies or sending faxes.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
