Patient Access Representative | Emergency Department | 38.5 hrs/week

Sanford Health•Sioux Falls, SD

5d•$16 - $23

About The Position

The Patient Access Representative provides customer service to patients and helps create a welcoming and safe experience, serving as a first point of contact by phone or in the clinic. This role is part of the Sanford Patient Access Emergency Department overnight staff. Work may include patient registration, scheduling, and related administrative duties. The position is scheduled for 38.5 hours per week, with shifts from 6:30 p.m. to 5 a.m. or 3:30 p.m. to 1 a.m. Every other weekend and holidays are required.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.
May require BLS for certain locations and/or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology is helpful.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms.
Explain documents to patients and obtain signatures on necessary paperwork.
Establish and assign financial responsibility and assist with arrangements in accordance with applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Work through registration queues to resolve registration errors or denied insurance claims, as needed.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
Resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator by calling codes and paging providers, as needed.
Prepare and coordinate charts.
Organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate Telemed appointments.
Make appointment reminder calls.
Handle hospital admissions.
Perform office duties such as making copies or sending faxes.