Patient Access Representative - Emergency Department

Geisinger•Bloomsburg, PA

1d•Onsite

About The Position

The Patient Access Representative provides front-line support to the Emergency Department and coordinates office activities efficiently. The representative greets and registers incoming patients, supports patient check-out, and schedules future appointments as applicable. The role includes verifying patient information and insurance, explaining and collecting financial obligations, processing patient communications and account work queues, maintaining medical records, and assisting with referrals and pre-certifications. Work is typically performed in an office environment.

Requirements

High school diploma or equivalent (GED).
Skills in clerical work, communication, customer service, and office politics and confidentiality.

Nice To Haves

At least one year of related work experience (preferred).

Responsibilities

Check patients in for appointments and accurately verify demographic information.
Complete check-in procedures, monitor wait times, and communicate updates to patients.
Provide kiosk support for check-in where applicable.
Apply insurance ranking guidelines and interpret insurance responses to assign primary, secondary, and tertiary coverage accurately.
Provide required disclosure and privacy information and obtain legal and financial signatures.
Explain financial obligations, notify patients or guarantors of anticipated responsibility, and collect fees when appropriate.
Explain and complete required regulatory forms with patients.
Schedule follow-up appointments, including specialty or ancillary services when possible.
Process messages received through multiple channels concerning appointment, referral, prescription, and complaint requests from patients or physicians.
Post cash according to department guidelines.
Work account queues independently to ensure timely resolution.
Meet productivity and quality performance expectations.
Maintain medical records accurately and process releases.
Assist with referrals and pre-certifications at the time of the encounter.
Maintain patient recall and reschedule lists.

Benefits

Health, dental, and vision benefits starting on day one, with three medical plan choices.
Pre-tax healthcare and dependent-care flexible spending accounts and a health savings account.
Company-paid life insurance and short- and long-term disability coverage.
401(k) plan with automatic Geisinger contributions.
Paid time off plan with rapid accrual.
Up to $5,000 in tuition reimbursement per calendar year.
MyHealth Rewards wellness program with a financial incentive.
Adoption and fertility assistance.
Parental leave pay and military leave pay.
Free Care.com membership with discounted backup care.
Employee Assistance Program, including referrals for care services, legal guidance, mental health visits, work-life support, and digital self-help tools.
Voluntary accident, critical illness, hospital indemnity, identity theft protection, universal life, pet, and legal insurance.