Patient Access Representative - Emergency Department

Geisinger•Jersey Shore, PA

2d•Onsite

About The Position

The Patient Access Representative provides front-line support to the Emergency Department by coordinating and performing office activities effectively and efficiently. The role greets and registers incoming patients, supports check-out, and schedules follow-up appointments as applicable. It verifies patient demographics and insurance, completes required disclosures and forms, communicates financial responsibilities, and collects payments. The representative also processes messages and account work queues, maintains medical records, assists with referrals and pre-certifications, and supports patient recall and rescheduling. Work is typically performed in an office environment.

Requirements

High school diploma or equivalent (GED) is required.
Skills in clerical work, communication, customer service, and office politics and confidentiality.

Nice To Haves

At least 1 year of related work experience is preferred.

Responsibilities

Check patients in for appointments and accurately verify demographics.
Complete check-in procedures, monitor patient wait times, and communicate changes to patients.
Provide kiosk support to facilitate check-in where applicable.
Apply insurance ranking guidelines to assign primary, secondary, and tertiary insurance for each encounter, and interpret insurance responses.
Provide required disclosures and privacy information and obtain legal and financial signatures.
Explain financial obligations and collect appropriate fees at the time of service.
Explain and complete required regulatory forms with patients.
Schedule necessary follow-up appointments, including specialty or ancillary services when possible.
Process messages related to patient or physician requests concerning appointments, referrals, prescriptions, and complaints.
Notify patients or guarantors of anticipated financial responsibility, including copayments, deductibles, and coinsurance, and collect payments as appropriate.
Post cash according to department guidelines.
Independently work work queues to ensure timely resolution of accounts.
Meet productivity and quality performance expectations.
Maintain and release medical records accurately.
Assist with referrals and pre-certifications at the time of the encounter.
Use and maintain patient recall and reschedule lists appropriately.
Satisfy job-specific obligations and comply with organizational policies and procedures.

Benefits

Full health, dental, and vision benefits starting on day one.
Three medical plan choices, including an expanded network for out-of-area employees and dependents.
Pre-tax healthcare and dependent care flexible spending accounts and a health savings account.
Company-paid life insurance, short-term disability, and long-term disability coverage.
401(k) plan with automatic Geisinger contributions.
Paid time off plan that allows employees to accrue time quickly.
Up to $5,000 in tuition reimbursement per calendar year.
MyHealth Rewards wellness program with an opportunity to earn a financial incentive.
Adoption and fertility assistance, parental leave pay, and military leave pay.
Free Care.com membership with discounted backup care.
Employee Assistance Program with care referrals, free legal guidance, mental health visits, work-life support, and digital self-help tools.
Voluntary benefits including accident, critical illness, hospital indemnity, identity theft protection, universal life, pet, and legal insurance.