Patient Access Representative | Oncology | FT | 32 hrs/week
About The Position
The Patient Access Representative (PAR) performs patient registration and scheduling duties, which may vary by location and setting. In registration, the representative greets patients, verifies demographic information, completes registrations and related paperwork, creates electronic files, routes documents, explains forms and obtains signatures, establishes financial responsibility, and collects payments. The role may also resolve registration work-queue issues, address denied insurance claims, and maintain registration data. In scheduling, the representative schedules appointments and procedures, coordinates referrals, conducts pre-authorizations, arranges interpreter services, checks patients in and out, and coordinates appointments with nursing staff and providers. Other duties may include managing provider schedules, work queues, recalls and waitlists; coordinating charts and documents; supporting financial assistance and billing; tracking visits; preparing reports and assessments; arranging telemedicine appointments; making reminder calls; supporting hospital admissions; and handling copies, faxes, and supply orders. The representative may operate a multi-line telephone or switchboard and call codes or page providers, depending on the setting. The PAR serves as a mentor to new representatives and other staff, maintains confidentiality, and promotes professionalism, respect, and cooperation. The position requires excellent customer service, empathy, teamwork, independence, and working knowledge of medical terminology and professional written communication.
Requirements
- High school diploma or equivalent preferred.
- One year of work experience, preferably in a medical office setting.
- Customer service skills are essential.
- Six months of customer service experience desired.
- Ability to work as part of a team and independently.
- Excellent customer service and ability to empathize with patients and their situations.
- Working knowledge of medical terminology and professional written communication skills.
- BLS may be required for certain locations and/or settings.
Nice To Haves
- Post-secondary education.
- Medical terminology knowledge.
- Six months of customer service experience.
Responsibilities
- Greet patients and verify demographic information to accurately register and/or schedule them.
- Complete registration paperwork, create electronic files, and provide, scan, and route forms and documents.
- Explain necessary paperwork and obtain patient signatures.
- Establish financial responsibility, assist with payment arrangements, and collect co-payments, pre-payments, and account payments.
- Resolve registration work-queue issues, including errors and denied insurance claims, and maintain registration data as needed.
- Schedule patient appointments and procedures, obtain and coordinate referrals, conduct pre-authorizations, and arrange interpreter services.
- Check patients in and out and coordinate appointments with nursing staff and providers.
- Manage provider schedules, work-queue issues, recalls, and waitlists as needed.
- Operate multi-line telephones and, depending on the setting, perform switchboard duties, call codes, and page providers.
- Perform setting-specific duties such as coordinating charts, financial assistance, billing, reports, assessments, telemedicine appointments, reminder calls, and hospital admissions.
- Mentor new Patient Access Representatives and other staff.
- Maintain confidentiality and contribute to a professional, respectful, cooperative team environment.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
