Patient Access Representative | Women's OBGYN | 40 hrs/week

Sanford Health•Sioux Falls, SD

About The Position

The Patient Access Representative provides customer service to patients as a first point of contact, creating a welcoming and safe environment in person and by phone. The role supports patient registration, scheduling, check-in and check-out, financial arrangements, referrals, and related clinic administrative duties. The position is in the Women's OBGYN department and is scheduled for 40 hours per week on 8-hour day shifts.

Requirements

One year of work experience; experience in a medical office setting is preferred.
Customer service skills are essential.
Six months of customer service experience is desired.
May require BLS certification for certain locations or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology is helpful.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents and obtain required signatures.
Establish and assign financial responsibility, assist with payment arrangements, and follow applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Work registration queues to resolve registration errors or denied insurance claims, as needed.
Coordinate and schedule appointments with nursing staff and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
Resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator by calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Assist with hospital admissions and office duties such as copying and faxing.