Patient Access Representative | Aberdeen Clinic | 40 hrs/week

Sanford Health•Aberdeen, SD

4d•$16 - $23•Onsite

About The Position

The Patient Access Representative is the first point of contact for patients and provides customer service by creating a welcoming and safe experience in person and over the phone. The role supports a busy orthopedic clinic and includes patient registration, scheduling, check-in and check-out, and coordination with the nursing team and providers. Additional duties may include records and chart preparation, financial assistance coordination, telemedicine appointment coordination, reminder calls, and general office tasks.

Requirements

High school diploma or equivalent preferred.
One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience desired.
May require BLS for certain locations or settings.

Nice To Haves

Post-secondary education.
Medical terminology knowledge.
Six months of customer service experience.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents and obtain required patient signatures.
Establish and assign financial responsibility, assist with payment arrangements, and collect co-payments, pre-payments, and account balance payments in accordance with policies and procedures.
Work registration queues to resolve registration errors or denied insurance claims, as needed.
Coordinate and schedule appointments with nursing staff and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorizations.
Arrange interpreter services.
Check patients in and out and operate a multi-line phone.
Resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator by calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Assist with hospital admissions and general office tasks, such as copying and faxing.