Patient Access Representative | Diabetes & Thyroid Clinic | 40 hrs/week

Sanford Health•Sioux Falls, SD

2d•Onsite

About The Position

The Patient Access Representative provides extraordinary customer service and serves as a first point of contact for patients, creating a welcoming and safe experience in the clinic or by phone. The role is in the Diabetes & Thyroid Clinic and is scheduled for 40 hours per week on the day shift. Clinic hours are Monday through Thursday, 7:30 a.m. to 5:00 p.m., and Friday, 7:30 a.m. to 12:00 p.m.; no nights, weekends, or holidays are required. Responsibilities include patient registration, scheduling and coordinating appointments, and handling related administrative and financial tasks. Additional duties may include chart preparation, financial assistance coordination, management of patient account information, telemedicine coordination, appointment reminders, hospital admissions, and general office work.

Requirements

One year of work experience; medical office experience is preferred.
Customer service skills are essential.
Six months of customer service experience is desired.
High school diploma or equivalent is preferred.
Post-secondary education is helpful.
Medical terminology is helpful.
BLS certification may be required for certain locations or settings.

Nice To Haves

Post-secondary education.
Medical office experience.
Medical terminology knowledge.
Six months of customer service experience.
BLS certification, if applicable to the location or setting.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents to patients and obtain necessary signatures.
Establish and assign financial responsibility, assist with payment arrangements, and follow applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Work registration queues to address and resolve registration errors or denied insurance claims, as needed.
Coordinate with nursing staff and providers to schedule appointments and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
Resolve work queue issues, manage recall lists and waitlists, and serve as a switchboard operator by calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Handle hospital admissions and general office duties, such as making copies or sending faxes.