Patient Access Representative | Diabetes & Thyroid Clinic | 40 hrs/week

Sanford Health•Sioux Falls, SD

4d•$16 - $23

About The Position

Sanford Health is seeking a Patient Access Representative for its Diabetes & Thyroid Clinic. The representative is the first point of contact for patients and provides customer service by creating a welcoming and safe experience, both by phone and in the clinic. The role includes patient registration, appointment scheduling, and related administrative duties. The clinic operates Monday through Thursday from 7:30 to 5:00 and Friday from 7:30 to 12:00, with no nights, weekends, or holidays.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.
BLS may be required for certain locations or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology is helpful.
Six months of customer service experience desired.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents to patients and obtain required signatures.
Establish and assign financial responsibility, assist with payment arrangements, and follow relevant policies and procedures.
Collect co-payments, pre-payments, and payments toward account balances.
Address and resolve registration errors or denied insurance claims through the registration work queue as needed.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorizations.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
Resolve work queue issues, manage recalls and waitlists, and serve as a switchboard operator by calling codes and paging providers as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
Assist with hospital admission and office duties such as copying and sending faxes.