Patient Access Representative | Aberdeen Clinic | 40 hrs/week

Sanford Health•Aberdeen, SD

1d•$16 - $23•Onsite

About The Position

The Patient Access Representative provides customer service to patients and helps create a welcoming and safe experience, both by phone and in the clinic. This role supports patient registration, scheduling, and related clinic operations at a busy, multi-specialty clinic. Registration duties include greeting patients, verifying demographics, preparing and routing documents, explaining paperwork and obtaining signatures, establishing financial responsibility, assisting with payment arrangements, and collecting payments. The representative may also work registration queues to resolve errors or denied insurance claims. Scheduling duties include coordinating appointments with nursing staff and providers, managing referrals and pre-authorizations, arranging interpreter services, checking patients in and out, and operating a multi-line phone. Additional duties may include chart preparation, document organization, financial assistance coordination, patient account updates, assessments, telemedicine appointment coordination, reminder calls, hospital admissions, and general office tasks.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.
BLS may be required for certain locations or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology is helpful.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms.
Explain documents to patients and obtain required signatures.
Establish and assign financial responsibility and assist with arrangements according to applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Address and resolve registration errors or denied insurance claims through registration work queues, as needed.
Coordinate and schedule appointments with nursing staff and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorizations.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
Resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator calling codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents, as needed.
Initiate and collaborate on patient financial assistance, as needed.
Track patient visits and manage health information on patient accounts, as needed.
Compile, distribute, administer, and score assessments, as needed.
Coordinate telemedicine appointments and make appointment reminder calls, as needed.
Assist with hospital admissions and office duties such as copying and faxing, as needed.