Patient Access Representative | Oncology | 40 hrs/week

Sanford Health•Marshfield, WI

4d•$16 - $23

About The Position

The Patient Access Representative (PAR) performs patient registration and, depending on the setting, may also schedule appointments and procedures. This position is primarily registration-centered and includes greeting patients, verifying demographics, completing registration paperwork, creating electronic files, and providing, scanning, and routing documents. The PAR explains forms and obtains signatures, establishes or assists with financial responsibility arrangements, and collects applicable payments. The role may also address registration work queue issues, denied insurance claims, and registration database maintenance. When scheduling duties are included, the PAR coordinates appointments, procedures, referrals, pre-authorizations, interpreter services, and patient check-in and check-out. The representative works with nursing teams and providers to coordinate appointments and may manage provider schedules, work queue issues, recall lists, and waitlists. Other duties vary by location and may include chart preparation, financial assistance coordination, prior authorization, visit tracking, account-related health information management, reports, Telemed appointments, charge entry and verification, appointment reminder calls, hospital admission tasks, and general office support. The PAR serves as a mentor to new Patient Access Representatives and other staff, maintains confidentiality, and promotes professionalism, mutual respect, and cooperation. The position requires excellent customer service, empathy, professional written communication, working knowledge of medical terminology, and the ability to work both independently and as part of a team. This position is mainly registration and is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m., with a 30-minute lunch.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience desired.
Ability to work as part of a team and independently.
Excellent customer service and empathy when working with patients and their situations.
Working knowledge of medical terminology and professional written communication skills.
May require BLS certification for certain locations or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education helpful.
Medical terminology helpful.
Six months of customer service experience desired.

Responsibilities

Greet patients and verify demographic information to accurately register and/or schedule them.
Complete related paperwork, create electronic files, and provide, scan, and route forms and documents.
Educate patients about required paperwork and obtain their signatures.
Establish or assign financial responsibility, assist with financial arrangements, and collect applicable payments.
Address registration work queue issues, including errors, denied insurance claims, and registration database maintenance.
Schedule appointments and procedures; obtain and coordinate referrals; conduct pre-authorizations; and arrange interpreter services, as applicable.
Check patients in and out and coordinate appointments with nursing teams and providers.
As applicable, coordinate provider schedules and resolve work queue issues, recall lists, and waitlists.
Perform additional duties as assigned, which may include chart preparation, patient financial assistance, prior authorization, visit tracking, account-related health information management, reports, Telemed coordination, charge entry and verification, reminder calls, hospital admission tasks, copying, faxing, and ordering supplies.
Mentor new Patient Access Representatives and other staff.
Maintain confidentiality and contribute to a professional, respectful, cooperative team environment.