Senior Patient Access Representative | Medical Oncology Clinic | 40hrs/week

Sanford Health•Sioux Falls, SD

About The Position

The Senior Patient Access Representative serves as a liaison between patients, families, physicians, and medical support staff in the Sanford Hematology / Oncology Clinic at the Edith Sanford Cancer Center. The fast-paced clinic includes Palliative Care and an Infusion Center. The role primarily involves scheduling by phone with patients and Sanford scheduling departments, with occasional in-person patient registration. The position is scheduled for 40 hours per week, Monday through Friday, with hours ranging from 7:00 a.m. to 5:00 p.m.

Requirements

High school diploma or equivalent preferred; post-secondary education is helpful.
Medical terminology knowledge.
Customer service skills.
Six months of customer service experience desired.
Ability to maintain confidentiality of sensitive information.
Ability to work independently and as part of a team.
Proficiency in computer skills and use of a multi-line telephone.

Nice To Haves

Previous medical office experience.
Prior electronic medical records (EMR) experience.
Post-secondary education.

Responsibilities

Collaborate with the multidisciplinary team to ensure medical services are appropriately scheduled.
Review procedure and surgery orders and schedule the resources needed to perform them.
Manage resources and resolve scheduling conflicts.
Serve as a liaison between providers and supporting providers.
Manage provider schedules.
May work with patients and providers to demonstrate medical necessity to insurance companies and obtain prior authorization.
May perform registration duties and work at the front desk.
May train and mentor new employees.
May serve as an electronic medical record (EMR) super user.
Maintain professionalism and promote mutual respect and cooperation.
Work independently and as part of a team.
Maintain confidentiality of sensitive information.
Use problem-solving and critical-thinking skills to resolve issues and seek leadership guidance when appropriate.
Use computer systems and a multi-line telephone proficiently.