Patient Access Representative | Float Pool | 40 hr/week

Sanford Health•Sioux Falls, SD

4d•$16 - $23

About The Position

Sanford Health is seeking a Patient Access Representative for its Float Pool. The role provides supplemental support to various departments according to their needs, with exposure to patient-centered practices in family medicine and specialty clinics. The representative is often the first point of contact and provides customer service to patients by creating a welcoming and safe experience in person or by phone. Responsibilities include patient registration, demographic verification, document and financial processing, appointment scheduling, and coordinating referrals, pre-authorizations, and interpreter services. The role may also include chart preparation, financial assistance coordination, patient account and health information management, telemedicine appointment coordination, reminder calls, hospital admissions, and general office duties. The department operates Monday through Friday between 6:00 a.m. and 8:00 p.m.; the position is scheduled for 40 hours per week on the day shift.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.
May require BLS certification for certain locations or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology is helpful.

Responsibilities

Greet patients and verify their demographic information.
Create, scan, and route documents or electronic forms; explain documents and obtain required signatures.
Establish and assign financial responsibility, assist with payment arrangements, and follow applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Work registration queues to address registration errors or denied insurance claims, as needed.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorizations.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
As needed, resolve work queue issues, manage recall and waitlists, and serve as switchboard operator by calling codes and paging providers.
As needed, prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate telemedicine appointments and make appointment reminder calls.
As needed, support hospital admissions and perform office duties such as copying and sending faxes.