Patient Access Representative | Hospital Departments Float | 40 hrs/week

Sanford Health•Sioux Falls, SD

About The Position

Sanford Health is hiring a Patient Access Representative to provide customer service and support patient access across hospital departments, including the Emergency Department, Main Admissions, Outpatient Infusion, Lab, and MB3. The role is the first point of contact for patients and helps create a welcoming, safe, and positive experience by phone or in the clinic. Department assignments and shifts vary according to departmental needs, and the role requires working every other weekend. The position is scheduled for 40 hours per week. Responsibilities include patient registration, verifying demographic information, preparing and routing documents, explaining paperwork and obtaining signatures, determining financial responsibility, collecting payments, scheduling and coordinating appointments, obtaining referrals and pre-authorizations, arranging interpreter services, and checking patients in and out. Additional duties may include preparing charts, coordinating telemedicine appointments, making reminder calls, supporting patient financial assistance, managing patient account information, and performing general office tasks.

Requirements

High school diploma or equivalent preferred.
One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience desired.
May require BLS certification for certain locations or settings.

Nice To Haves

Post-secondary education is helpful.
Knowledge of medical terminology is helpful.
Medical office experience is preferred.
Six months of customer service experience is desired.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents and obtain required signatures.
Establish and assign financial responsibility and assist with payment arrangements according to applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Work registration queues to address errors or denied insurance claims, as needed.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone.
As needed, resolve work queue issues, manage recall and waitlists, serve as a switchboard operator, call codes, and page providers.
As needed, prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments, as needed.
Coordinate telemedicine appointments and make appointment reminder calls, as needed.
Support hospital admissions and perform office duties such as making copies and sending faxes.