Patient Access Representative | Hospital Departments Float | 40 hrs/week
About The Position
The Patient Access Representative provides extraordinary customer service and serves as a first point of contact for patients, creating a welcoming and safe experience by phone or in person. This role gains registration and patient access experience across multiple hospital departments, including the Emergency Department, Main Admissions, Outpatient Infusion, Lab, and MB3. Shifts vary according to departmental needs, and working every other weekend is required. Responsibilities include patient registration, scheduling and coordinating appointments, and supporting additional administrative and patient-access duties. The representative may also assist with financial arrangements, referrals, pre-authorizations, interpreter services, patient accounts, hospital admissions, and telemedicine appointments.
Requirements
- One year of work experience, preferably in a medical office setting.
- Essential customer service skills.
- Six months of customer service experience desired.
- May require BLS for certain locations or settings.
Nice To Haves
- High school diploma or equivalent preferred.
- Post-secondary education helpful.
- Medical terminology helpful.
Responsibilities
- Greet patients and verify demographic information.
- Create, scan, and route documents or electronic forms; explain documents to patients and obtain necessary signatures.
- Establish and assign financial responsibility, assist with arrangements according to policies and procedures, and collect co-payments, pre-payments, and account-balance payments.
- Work registration queues to resolve registration errors or denied insurance claims, as needed.
- Coordinate and schedule appointments with nursing teams and providers, including coordinating provider schedules.
- Obtain and coordinate referrals and conduct pre-authorization.
- Arrange interpreter services and check patients in and out.
- Operate a multi-line phone and, as needed, resolve work queue issues, manage recall and waitlists, operate a switchboard, call codes, and page providers.
- Prepare and coordinate charts and organize supporting provider documents.
- Initiate and collaborate on patient financial assistance.
- Track patient visits and manage health information on patient accounts.
- Compile, distribute, administer, and score assessments.
- Coordinate telemedicine appointments and make appointment reminder calls.
- Assist with hospital admissions and office duties such as copying and sending faxes.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
