Patient Access Representative | Broadway Switchboard Operator | 40 hrs/wk

Sanford Health•Fargo, ND

2d•$16 - $23

About The Position

Sanford Health is hiring a Patient Access Representative for a behind-the-scenes role facilitating incoming call transfers within its facilities and launching emergency codes across three medical campuses. The role also provides patient-facing service by creating a welcoming and safe experience over the phone or in the clinic. Responsibilities may include patient registration, appointment scheduling, switchboard operations, and additional administrative and patient-support duties. The position is scheduled for 40 hours per week: 8:30 a.m. to 5:00 p.m. Monday, Wednesday, Thursday, and Friday, and 7:00 a.m. to 3:30 p.m. every other Saturday and Sunday. The position also rotates coverage for three holidays per year.

Requirements

One year of work experience, preferably in a medical office setting.
Customer service skills are essential.
Six months of customer service experience is desired.
May require BLS certification for certain locations or settings.

Nice To Haves

High school diploma or equivalent preferred.
Post-secondary education is helpful.
Medical terminology knowledge is helpful.

Responsibilities

Greet patients and verify demographic information.
Create, scan, and route documents or electronic forms; explain documents and obtain required signatures.
Establish and assign financial responsibility, assist with payment arrangements, and follow applicable policies and procedures.
Collect co-payments, pre-payments, and payments on account balances.
Work registration queues to resolve registration errors or denied insurance claims, as needed.
Coordinate and schedule appointments with nursing teams and providers to meet patient needs and coordinate provider schedules.
Obtain and coordinate referrals and conduct pre-authorization.
Arrange interpreter services.
Check patients in and out.
Operate a multi-line phone and facilitate incoming call transfers.
Resolve work queue issues, manage recall and waitlists, and serve as a switchboard operator by calling emergency codes and paging providers, as needed.
Prepare and coordinate charts and organize supporting provider documents.
Initiate and collaborate on patient financial assistance.
Track patient visits and manage health information on patient accounts.
Compile, distribute, administer, and score assessments.
Coordinate Telemed appointments and make appointment reminder calls.
Assist with hospital admissions and office duties such as copying and faxing.